SHIPPING 

Orders placed within the US are shipped via USPS First Class or Priority Mail. You will be responsible for paying for your own shipping and packaging cost for your item. Shipping and packaging cost is non-refundable.

Once your order has shipped, you will receive an e-mail notification with all tracking information. Please be aware that Natural by Five is not liable for delayed transit times after your order leaves our hands. We have no control over transit times once packages are given to the mail carrier. Should your package become delayed or lost, a claim will need to be filed with the shipping carrier. We are not responsible for missing packages, missing packages if your address information has been provided incorrectly or damaged packages in transport.

All orders are processed within 5-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

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Our current office hours are seven days a week from 10 am to 6 pm ET, with the exception of major holidays.